Privacy Policy

When you visit the Flipau Casino website, create an account, use gaming services or contact support, different types of information may be handled. The information collected depends on how you use the website and the features you access. Some information is provided directly by you, while other information may be created automatically when you use the website or supplied by service providers involved in operating the platform.

Account and contact details

This may include information used to create and manage an account, such as your name, date of birth, residential information, username, contact details and account preferences. It may also include records of communications with customer support, information in enquiries, and details you provide when reporting a technical or account issue. This information helps Flipau Casino identify your account, provide requested services and respond to support requests.

Identity and verification information

To help verify identity, eligibility and account activity, the site may handle verification documents and related information. This can include information used to confirm who you are, check the accuracy of account details and support anti-fraud or responsible operation procedures. Verification information is handled for account protection, risk management and other purposes connected with meeting applicable obligations.

Payment and transaction information

The site may handle payment details, deposit and withdrawal information, transaction history, account balances and records of gaming or other account activity. Payment providers may process payment information when a transaction is requested. Flipau Casino may retain transaction records to operate the account, investigate unusual activity, answer questions, resolve disputes, prevent fraud and meet record-keeping requirements.

Device, usage and technical information

When you use the website, technical information may be collected automatically. This may include your device type, browser type, operating system, general location information, IP address, language settings, pages visited, session information and details about how features are used. This information can help maintain website security, identify technical problems, improve performance and understand how the website is used.

• Information supplied when an account is opened or updated.
• Information provided during identity, age or account verification.
• Payment, withdrawal, deposit and transaction records.
• Support messages, complaints, enquiries and related correspondence.
• Device, browser, connection, usage and cookie information.
• Information needed to identify suspected fraud, misuse or security risks.

Personal information may be used to provide and administer Flipau Casino services. This includes creating and maintaining an account, processing account activity, supporting deposits and withdrawals, displaying relevant account information and helping players use the website. Information may also be used to communicate about account matters, respond to questions and provide technical or customer support.

Information may be used for verification, security and risk management. These purposes can include confirming account details, detecting and preventing fraud, identifying suspicious or unauthorised activity, protecting the website and users, investigating breaches of account rules, and supporting responsible and secure operation. Information may be compared with information supplied during account activity where this is reasonably necessary for these purposes.

The site may also use information to meet legal, regulatory, financial, security and record-keeping obligations that apply to its activities. This can include responding to lawful requests, maintaining appropriate records, dealing with disputes, enforcing terms that apply to the website and protecting the rights, property and safety of players, Flipau Casino and other people.

Marketing communications

Where a player has agreed to receive marketing communications, contact information may be used to send information about services, website features or other relevant updates. Marketing consent is separate from communications that are necessary to operate an account, such as security notices, transaction messages, verification requests or important service information. Players can withdraw consent to marketing at any time by contacting support@flipaucasino.best. A marketing unsubscribe option may also be available in relevant communications.

Sharing information with service providers

Information may be shared with carefully selected providers where this is needed to operate the website and deliver services. These providers may support payment processing, identity and verification checks, fraud prevention, website hosting, information technology, communications, customer support, security, analytics or other operational functions. Providers are expected to handle information only for appropriate purposes and in line with their role.

Information may also be disclosed where necessary to protect the website, investigate suspected misuse, respond to a valid legal or official request, resolve a dispute, or support a business transfer or restructuring. Flipau Casino does not intend to sell personal information as a general commercial product. Information is shared only where there is a proper operational, security, service or legal reason to do so.

Cookies and similar technologies

Flipau Casino may use cookies and similar technologies to keep the website working, remember settings, support account sessions, improve security and understand website usage. Some cookies may be necessary for core features, while others may help with performance, preferences or website analysis. Cookies are small files or identifiers placed on a device by a website or service.

Players can manage or restrict cookies through their browser settings. Disabling certain cookies may affect account access, website functions or the way some features operate. Browser settings differ, so players should review the help or privacy options provided by their chosen browser. Removing cookies does not necessarily delete other information held in an account or in transaction records.

Security measures

Reasonable technical, administrative and organisational measures may be used to help protect personal information against unauthorised access, misuse, loss, alteration or disclosure. These measures may include access controls, secure connections, monitoring, verification procedures and staff or provider practices designed to protect information. No website, online account or method of transmission can be guaranteed to be completely secure, so players should keep account credentials private and contact support if they suspect unauthorised activity.

How long information is kept

Information is generally kept for as long as it is reasonably needed for the purposes described in this Privacy Policy, including account administration, support, security, dispute handling and business records. When information is no longer required, it may be deleted, anonymised or securely disposed of, subject to applicable requirements.

Closing an account does not always result in the immediate deletion of every record. Some account, identity, payment, transaction, security or communications records must be kept for a period required by law or for other legitimate record-keeping purposes. Once the required period has ended, the information will be handled in accordance with applicable retention and disposal practices.

Players may have privacy rights and choices in relation to personal information held about them. These rights can be subject to identity checks, security requirements, legal exceptions and the need to protect other people’s information. A request may not always result in complete deletion or immediate action where information must be retained, where deletion would affect an active matter, or where another lawful reason applies.

How to make a request

For privacy and data requests, contact support@flipaucasino.best. Players may use this address to ask for access to their personal information, request correction of information that is inaccurate or incomplete, request deletion of their data where appropriate, or withdraw consent to marketing communications. The request should include enough information to identify the relevant account and clearly explain what action is sought.

• Access personal information held in connection with your account.
• Ask for inaccurate, incomplete or outdated information to be corrected.
• Request deletion of personal information where there is no continuing reason to retain it.
• Withdraw consent to marketing communications.
• Ask questions about how information is collected, used or shared.
• Raise a concern about the handling or security of personal information.

For account security, Flipau Casino may need to verify a request before providing information or making changes. This helps prevent another person from accessing or changing an account without permission. If a request cannot be completed in full, the reason may relate to legal retention, security, fraud prevention, dispute handling or another permitted exception.

Updates to this Privacy Policy

This Privacy Policy may be updated from time to time to reflect changes to website features, services, information practices or applicable requirements. The current version published on the website will apply from the time it is made available. Players should review this page periodically to remain informed about how personal information may be handled. Continuing to use the website after an update may indicate acceptance of the updated information practices, where permitted.