Responsible Gaming

Responsible gambling means making decisions that keep gambling within your time, financial and personal limits. Before you play, consider how much money and time you are comfortable spending. Treat that amount as an entertainment expense, similar to spending on a meal, film or other leisure activity. Once your planned amount or time has been used, stop playing.

Gambling outcomes are based on chance. No strategy, pattern, betting system or previous result can guarantee a win. A game that has not produced a result for some time is not necessarily more likely to do so, and a recent win does not make another win more likely. Avoid trying to predict or control random outcomes.

• Only gamble with money you can afford to lose after essential living costs have been paid.
• Set a spending limit before you begin and do not increase it to recover losses.
• Set a time limit and take regular breaks away from the screen.
• Keep gambling separate from money needed for rent, bills, food, savings or other commitments.
• Do not borrow money, use credit intended for essential expenses or sell belongings to gamble.
• Never gamble when you are affected by alcohol, drugs, anger, stress, grief or other strong emotions.
• Do not allow gambling to interfere with work, study, sleep, relationships or family responsibilities.
• Keep your account details private and do not allow another person to gamble using your account.

Players in Australia must meet the applicable age and identity requirements before using an online gambling service. Gambling while underage is not permitted. Parents and carers should use appropriate device, payment and account controls to help prevent children from accessing gambling services.

Planning ahead is one of the simplest ways to keep gambling within safe boundaries. Flipau Casino may provide account or play-management features, subject to applicable requirements and availability. These can include deposit limits, loss or spending controls, session reminders, time-outs, account breaks and self-exclusion. Check the responsible gambling or account settings available to you and select options that match your personal circumstances.

Before you play

1. Decide the maximum amount you are prepared to spend.
2. Decide how long your session will last.
3. Make sure essential expenses and financial commitments are covered.
4. Choose a limit or account control before depositing or starting a session.
5. Tell yourself that losses are part of the cost of entertainment and will not be chased.

If you need a break

A break can be useful if gambling has become frequent, distracting or difficult to stop. Depending on the options available, you may be able to request a temporary time-out, close your account or apply for self-exclusion. Self-exclusion is a formal request to prevent access for a chosen period or until further steps are completed. Read the relevant conditions carefully before making a request, because restrictions may affect access to your account and cannot always be removed early.

If you ask for a break or self-exclusion, do not open another account or use another person's account to continue gambling. You can also remove gambling applications, block promotional messages where possible, use device restrictions and ask a trusted person to support your decision. If you are unsure which option is appropriate, contact customer support through the available channel on the website.

Tools and limits are intended to support your decisions, but they are not a substitute for professional assistance. Select limits carefully, monitor your activity and take action early if your behaviour changes.

Gambling harm can develop gradually. A person may not notice the change at first, or may feel that they can stop after one more session. Warning signs can involve money, time, mood, relationships or daily responsibilities. Experiencing one sign does not provide a diagnosis, but it is a good reason to pause and review your gambling.

• Spending more money or time gambling than you planned.
• Increasing bets or deposits to try to recover previous losses.
• Thinking about gambling throughout the day or finding it hard to concentrate on other activities.
• Feeling restless, irritable or anxious when you cannot gamble.
• Hiding gambling activity, account statements, deposits or losses from family and friends.
• Borrowing money, missing bills or using savings for gambling.
• Selling possessions or relying on credit to continue playing.
• Arguing with people close to you because of gambling.
• Missing work, study, appointments, sleep or household responsibilities.
• Gambling to escape sadness, stress, loneliness, boredom or other problems.
• Continuing to gamble even after deciding to stop or reduce your play.
• Feeling guilt, shame, hopelessness or distress after gambling.

If any of these signs feel familiar, stop gambling and speak with someone you trust. Review your transactions and activity, remove access to available funds where practical, and consider a time-out or self-exclusion. Do not attempt to solve gambling losses by placing larger or more frequent bets. Losses cannot be guaranteed back and further gambling can increase financial and emotional harm.

A simple personal check

Ask yourself whether you know exactly how much you have spent, whether you can stop without feeling distressed, and whether gambling remains within the limits you set. Consider whether anyone close to you has expressed concern. Honest answers can help you decide whether to reduce your play, take a break or seek support. You can also keep a private record of deposits, withdrawals, playing time and mood to identify patterns.

You do not have to manage gambling concerns alone. Speaking early with a trusted friend, family member, financial counsellor, psychologist, counsellor or general practitioner can make it easier to take practical steps. Ask someone you trust to help you set limits, review finances, manage access to money or stay accountable during a break.

Players in Australia can seek confidential information and support through Gambling Help Online and relevant gambling support services in their state or territory. These services can provide guidance about gambling concerns, financial stress, counselling and support for affected family members. You may also speak with a qualified health professional or financial counsellor. You do not need to wait until a problem becomes severe before asking for help.

If gambling has created urgent financial difficulties, prioritise essential living costs and contact a financial counsellor before taking on more debt. Avoid high-cost borrowing and do not use further gambling as a financial solution. A support professional can help you understand available options and prepare a manageable plan.

If you or someone else is in immediate danger, experiencing a mental health crisis or at risk of self-harm, seek urgent help from emergency services or a crisis support service in Australia. If you are worried about another person, stay with them where it is safe to do so and encourage immediate professional assistance.

Our approach to safer gambling

Flipau Casino provides responsible gambling information to help players make informed choices. Account reviews, identity checks, payment controls, promotional preferences and other account processes may apply in accordance with applicable requirements. Availability of particular tools can depend on the account, product and current rules. This information is general in nature and is not financial, legal or medical advice.

If you have questions about account restrictions, breaks, self-exclusion or available support options, use the customer support channel shown on the website. When contacting support, explain what assistance you need and ask for the relevant responsible gambling process. Your safety and wellbeing should come before continued play.